What makes MagView different, and the better choice for Mammography Information Systems? Our team puts your needs at the forefront of everything we do. From your first contact with one of our Account Managers to asking questions of our Support Agents, we will constantly advocate for your needs to our entire team. We share in your mission, and we strive to provide positive outcomes by affecting patient care.
We believe it is important to get to know you, and understand your needs. That is why we are the only company with a dedicated group of account managers that live where you live. Our Account Managers will visit you to learn about your needs, understand your vision and show you how MagView can help.
With 10 dedicated Project Managers, MagView is fully committed to the success of your MagView implementation project. The MagView Project Manager will work closely with you and your team to turn your vision into reality.
Hi, I’m Lisa, a MagView Project Manager. Once your project kicks-off, I will visit you on-site to review the project and help you plan the MagView implementation. Your priority is taking care of your patients, so my job is to simplify the process and make things easy for you!
Throughout the process, I will coordinate the teams, and keep the project on track. I will return to visit your facility during the MagView go-live, to make sure that the project is completed successfully, and all of your goals for MagView have been met.
Thank you for your patience and your willingness to work with us as we create a tool that will enable us to capture all the good work our navigators are doing. As I mentioned during yesterday's meeting, there aren't data collection tools out there that will capture both outreach and navigation efforts - trust me, we looked! You took our vision and made it real!”
Once your MagView system is live, you have access to our entire team of Support specialists. Our team is tiered to address your needs as quickly and efficiently as possible. We are available 24 hours a day, every day of the year, including evenings, weekends, and holidays.
Hi, I’m Will, a MagView Support Agent. After your site has gone live with MagView, I will be your primary contact for any issues, questions, or feedback you have about your system. Tell me what problems you are having, or share any ideas on how MagView could help your workflow even more, and I will ensure that your needs are addressed.
When your project manager passes your site over to Support, they will inform me of your workflow and any variables that make your site stand out. I am available for you going forward, so please do not hesitate to reach out to me.
I just want to let you know that Will has been extremely responsive to our support needs. He is doing anabsolutely phenomenal job. He is literally getting things done faster than we can check on his work. Please pay him more and give him his own office. Thank you so much!
You have a continuous feedback loop in our main office through your Customer Advocate. With training in both Support and Implementation, they are especially equipped to understand your workflow and advocate for your team to our various departments. They are uniquely trained to escalate between departments and focus on the overall system, not just the specific issues.
Hi, I’m Chris, a Customer Advocate here at MagView. I will begin learning your site’s workflow prior to go-live, and I will be able to assist with the transition from Implementation to Support. My main role is to ensure that you are happy with your system, and, as the name implies, I will advocate for you with my team here at headquarters.
I have spent time as both a Support Agent and Project Manager, which puts me in a unique position to assist you at all levels of your implementation project. I will also reach out to you periodically to see how things are going, and you are always free to share feedback with me as well!
I wanted to reach out to you and let you know how helpful, kind, and informative Chris was. He has been terrific to work with and has gone above and beyond to help me figure out our MagView issue.He is an asset to MagView. I believe that when I receive a positive, knowledgeable demonstration the company should be aware of their employee’s performance. Thank you!
Whether assisting with implementation or following up for additional training, our Solutions Engineers are poised to answer the call for your site. Expert trainers, they can also be deployed when new personnel come on board, or if you would like on-site support for a version upgrade or other project.
Hi, I’m Stuart, one of the Solutions Engineer here at MagView. My role will pick up during implementation, which may include an on-site visit during go-live. I can assist with hands-on training, as well as system configuration, reporting changes, and technical assistance.
I come from the Support Department initially, so I am very well versed in troubleshooting your system to make it fit your site’s workflow. I am also well versed in breast imaging centers’ workflow. It will be my mission to ensure you spend more time focusing your patients and less time configuring your system.
It was a pleasure meeting you and working with you. All the radiologists and the department were very pleased with the progress made over the last couple of days. Nice work!!!!
From start to finish, your implementation project requires workflow expertise and technical prowess. Each project has an Engineer attached, ensuring that your system is configured prior to go-live to best fit your site’s workflow.
Hi, I’m Michael, a MagView Project Engineer. I will be working closely with your Project Manager on the technical installation and configuration of your system and any associated add-on modules.
My role leads me to work closely with your site's IT resources in ensuring that your system is set up to your specific requirements and within your team's protocol. If necessary, I might also join the team on site to ensure a complete and successful deployment of the system.
With a team of 15, our development staff is committed to the continued development of MagView based on the needs of our customers. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Hi, I’m Jon, a Software Developer here at MagView. I work behind the scenes on the code that drives your MagView system. Part of my role is to keep on top of new developments in the breast imaging world, so that we can incorporate them immediately into the next release.
I will sometimes visit you on site during go-live if I am needed, but, most of the time, I work out of our main office. I have spent time in Support as well, so I am familiar with customers’ workflow and the types of issues that often come up.
The development team was very open to making quick changes to assist both the techs and MDs, which was very much appreciated by the entire staff. I just wanted you to know what a tremendous job they did and how smooth this process went. Thanks to everyone for the help with this project.
MagView has a special team called DevOps, or Development Operations. The DevOps team is responsible to make sure that the applications we develop are of the highest quality, and are well suited to meet the needs of our customers.
Hi, I’m Zach, a MagView QC Technician. I run the system through quality control checks before it is cleared for release. My background starts with our Support team, but my focus is more in line with Development these days.
One of my main tasks is to create testing plans, not only internally for our own checks, but with your team and your Support Agent to ensure any issues you have reported are thoroughly tested. I am a bridge between Support and Development in that sense, which enables us to communicate more effectively.
Everyone at MagView is vested in making your project a success. From the first outreach with your account manager, throughout the implementation, during go-live and beyond, our entire team will work with you to create a system that fits your site’s needs.