"The MagView Help Center”
MagView will soon be going live with our newest
support tool, the MagView Help Center, powered
by FreshDesk. While this means a great deal for our
Support team on the back end, what does this mean
for our customers?
LIVE CHAT INTEGRATION
For the first time ever, MagView can now offer live
chat with our support team. This will enable us to
provide instant feedback for quick issues, and a
rapid online response when a ticket does need to
be created. Our agents will be able to send you
documentation or route your inquiry to the correct
party in moments.
One of limitations of our previous systems has been a
lackluster or non-existent customer portal. FreshDesk
offers a more robust and customer-friendly portal,
where you can check up on your existing tickets,
open a new one, or browse historic records of
CUSTOMER KNOWLEDGE BASE
Another fast resolution tool is the customer facing
knowledge base, which houses articles, documents,
and eventually videos to provide answers to your
questions. This is a self-help tool that saves time from
opening a ticket or placing a call to our support team.
While we still want to hear from you, we also want to
provide you with as many tools as possible to quickly
get you back to your patients and your practice.
To find out more about our products, services or any add-on modules and how they can help your facility, please visit us online at www.magview.com, or you can reach out to your account manager to request a demonstration.
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