Applied Software Inc., which is also known as MagView, is a growing proprietary health software company that has a stable track record of growth in its niche market. We deliver quality software solutions to hospitals and breast centers across the nation that help save lives. After completing a 4-week training orientation, you will be managing the staff that are first line to interact with our customers, who expect excellent customer service. The Technical Support Manager will be a focal point for the health of our business through customer satisfaction, retention, and growth.
The Technical Support Manager oversees the group that includes tier 1 support (first responders to the client issue) and tier 2 support (proactive personnel bringing best practices to the client and solving customer issues). This group also manages the client relationship once a project goes live through the transition stage and going forward. This person will oversee the work of maintenance staff to ensure that all jobs (tickets) are completed on time and to customers’ specifications/satisfaction. The manager chosen will be responsible for designing and implementing improved processes and/or operational policies. Managing a team of diverse and versatile technical support staff, this team will be focused on the relationships, technical troubleshooting, and support of the MagView client base. Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
This is a full-time opportunity with pay that is commensurate with experience.
Imagine a work world where people love the mission at work and like their team. The environment is pretty fast-paced with lots of continued learning required for all positions. We are a fun, diverse group, who happens to work at a fun software company that has a serious mission. We affect patient care in a positive way every day, which leaves you feeling like you accomplished something positive. We like laughter as it creates a bond that brings others together. Creativity, intuition, and flexibility are key to the successful operation of organizations today, and we try and foster that here.
YouTube Video: https://www.youtube.com/watch?v=dNjr7A7YXB8
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Twitter: https://twitter.com/magviewinc
ASI is an Equal Opportunity Employer and encourages applicants of all ages, experiences, and backgrounds to apply for open positions. ASI does not discriminate on the basis of an applicant’s age, race, color, creed, religion, national origin, sex, marital status, disability, sexual orientation, or status with regard to public assistance. ASI offers a competitive salary and a positive corporate culture.
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