, Technical Support ManagerMagView Careers: Technical Support Manager
, Technical Support Manager

Technical Support Manager



Applied Software Inc. also known as MagView (https://www.magview.com) is a growing proprietary health software company that has a stable track record of growth in its niche market. We deliver quality software solutions to hospitals and breast centers across the nation that helps save lives. After completing a 4-week training orientation, you will be managing the staff that are the first line to interact with our customers, who expect excellent customer service. The Technical Support Manager will be a focal point for the health of our business through customer satisfaction, retention, and growth.


The Technical Support Manager oversees the group that includes Tier 1 support (first responders to the client issue) and Tier 2 support (proactive personnel bringing best practices to the client and solving customer issues). This group also manages the client relationship once a project goes live, through the transition stage and going forward. This person will oversee the work of maintenance staff to ensure that all jobs (tickets) are completed on time, and to customer specifications/satisfaction. The manager chosen will be responsible for designing and implementing improved processes and/or operational policies. Managing a team of diverse and versatile technical support staff, this team will be focused on the relationships, technical troubleshooting, and support of the MagView client base. Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.

Salary Range :

This is a full-time opportunity with pay that will commensurate with experience.

ASI is an Equal Opportunity Employer and encourages applicants of all ages, experiences, and backgrounds to apply for open positions. ASI does not discriminate on the basis an applicant’s age, race, color, creed, religion, national origin, sex, marital status, disability, sexual orientation, or status about public assistance. ASI offers a competitive salary and a positive corporate culture. For more information about the ASI team, please visit our website at: https://www.magview.com/about/careers.aspx.