Patient Experience

Patient experience is a key component of clinical quality, and a focus point for lung screening centers of the future. The LungView patient experience helps you promote patient touch points and enhance patient perception throughout the continuum of care.

Patient Questionnaire

With the aid of a tablet, patients can enter their personal and family history, saving time for both technologists and front-desk staff. Our web-based questionnaire is supported on most devices, such as iPad or Surface.

Benefits

 

  • LungView’s Patient History module improves workflow for radiologists, technologists, staff, and your patients
  • Patient history is automatically uploaded securely to LungView for immediate review without paper
  • Lung history is remembered and presented to the patient at their next visit, speeding up patient check-in
  • Staff does not have to manually enter patient data

History Portal

Patients can now enter their relevant history information online, days or even weeks before their scheduled exam. This saves time on the day of the appointment and offers additional flexibility for the patient and users.

Features

  • Patient enters history on iPad, tablet, or at home via web; answers instantly upload into LungView
  • Lung history is stored for next check-in
  • Guardians ensure patient answers key questions; branching Q&A logic intelligently presents only necessary questions to patient
  • Large fonts with a single question per screen, designed for lung screening centers and their patients
  • Patient history is automatically uploaded securely to LungView for immediate review without paper
  • Lung history is remembered and presented to the patient before her next visit
  • Staff does not have to manually enter patient data
  • Speeds up the check-in process as lung questionnaires have already been completed
  • Reduces workload and paperwork at the front desk

Technologist Tools

Streamlined technologist workflow allows the technologist to focus on the patient.

Airport Monitor

Now, technologists can track patients from a status board that updates instantly with vital changes. This is also useful for the radiologists in determining where a patient is, and allows them to request additional images immediately, cutting down on patient and technologist wait times.

Portal Solutions

Patients and physicians can receive results and notification letters on-line or in the mail.

Patient Notification Portal

Patients can receive instantaneous notification of their results via email through this portal. This can function as a standalone or integrated with Epic, Cerner, and other RIS systems. This allows your facility to cut down on the rising cost of postage.

Benefits

  • Virtually eliminates cost of postage and paper
  • Notifies patients immediately, as soon as results signed
  • Reduces staff time spent folding and sorting letters
  • Automatically records patient’s receipt of results
  • Unlimited number of patient letters
  • HIPAA compliant

Referring Physician Portal

You can send finding reports to your referring physicians via email, cutting down on faxing costs and communication time. This enhances patient care turnaround times by enabling the RP to make decisions in real-time.

Benefits

  • Reduces result turn-around-times
  • Referring physicians gain immediate access to their results
  • Can be integrated into any existing physician portal or linked from your existing patient/physician web

Navigation Module

This tool allows nurses to navigate their patients through each treatment stage. It is a one-stop repository for documentation, notes, contacts, and forms needed for your tumor boards and oncology teams.

Features:

  • Track patients through each stage of the navigation process; document completed steps within each stage
  • User-defined protocols for each navigation stage
  • User-defined forms, such as Tumor Board Reports
  • Document patient contacts, barriers, appointments, reminders
  • Define reminders and rules-based alerts
  • Integrate with imaging department data and tracking to reduce redundant data entry
  • Single source for all patient information, documentation, and resources
  • Expandable to other cancer patient navigation protocols

Recall Solutions

Ensure your patients return for their next procedure with multiple communication tools through LungView.

Texting Module

You can send text messages to your scheduled patients to remind them of an upcoming appointment. Texts have shown a significant reduction in no-shows and an increase in annual revenue.

Follow-up Tracking

With your LungView system, you are able to access patients with open follow-up letters, and take appropriate action to schedule their next visit. You can filter by the type of recommendation, including normal and short intervals, and immediate recall for additional imaging or biopsy.

Scheduling Interface

You can suppress recall letters from being sent to patients who have a scheduled appointment, or send reminder letters to those same patients. Both options are designed to improve the overall quality of patient care.

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